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eClinicalWorks is widely used by healthcare organizations for its electronic medical record system, allowing them to efficiently track …
Overview
What is eClinicalWorks?
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.
Recent Reviews
Popular Features
- Templates (23)4.343%
- E-prescribing (23)3.131%
- Charting / document management (25)2.929%
- Workflow automation (23)1.616%
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What is eClinicalWorks?
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
PRISMA the eClinicalWorks Health Information Search Engine (Demo)
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Welch Allyn® Diagnostic Cardiology Suite™ ECG and eClinicalWorks Web Demo
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Connex Cardio ECG and eClinicalWorks Web Application Demo - US English
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Welch Allyn® Diagnostic Cardiology Suite™ ECG and eClinicalWorks ECG Demo
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Connex Cardio ECG and eClinicalWorks Desktop Client Demo - US English
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Scribe Demo- Video 2 Dragon Tutorial
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What is eClinicalWorks?
eClinicalWorks Video
Introduction of eClinicalWorks
eClinicalWorks Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.
Reviewers rate HIPAA compliance highest, with a score of 8.
The most common users of eClinicalWorks are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
eClinicalWorks is widely used by healthcare organizations for its electronic medical record system, allowing them to efficiently track patient medical information. With its user-friendly interface and robust features, eClinicalWorks has become an essential tool in hospital clinics for patient documentation and overall population health. Multiple providers have found great value in the integration of eClinicalWorks with Dragon Medical, with over 90% of them using it for dictation purposes.
Across a multi-specialty facility with more than 130 providers spread across 27 locations, eClinicalWorks has proven to be a reliable solution for electronic charting of patients. Primary care providers specifically benefit from the software's templating capabilities, allowing them to streamline their workflows and improve efficiency. Additionally, organizations are eagerly looking forward to utilizing the new telemedicine module of eClinicalWorks, which promises to enhance accessibility and patient care.
In smaller practices like a two-physician specialty practice and an audiologist's office, eClinicalWorks serves as a comprehensive electronic medical record solution. It empowers these practitioners to seamlessly manage patient records and improve overall practice efficiency. As healthcare continues to evolve, eClinicalWorks remains a vital tool for healthcare professionals seeking reliable and intuitive EMR solutions.
Attribute Ratings
Reviews
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October 13, 2021
An EMR solution that no longer delivers on its promises, and has extremely sub-par support
eClinicalWorks is an EMR (electronic medical record) system that we are required to use for tracking patient medical information.
- Stores patient medical records
- Works on multiple types of devices (PC, iPad, mobile device)
- Allows for use via a web interface with controls on IP addresses for access
- [In my experience] the support is atrocious.
- Policy changes by their upper management are applied and enforced on the end user with no warning or input
- [In my opinion] most updates focus on more manual labor, rather than automation of processes
- [In my opinion] integration with other systems is non-existent or clunky.
- [In my experience] resolution to problems typically takes a significant amount of time, usually in a later upgrade, which itself provides more problems.
Score 1 out of 10
Vetted Review
Verified User
We use eClinicalWorks as our electronic medical record [at a] two physician specialty practice with a third professional (audiologist) all using this software.
- Access to patient's records - obvious lack of file and charts; transportable ; multi user synchronous access
- Produces clinical note as end product that is organized and "readable" as opposed to the gibberish output of many EMR's that look like a poorly formatted FORTRAN printouts
- CLick, click ,click,click ,click,click ,click,click ,click,click ,click...OK, now you can enter something...WAY TOO MUCH MOUSE WORK FOR SIMPLE DATA ENTRY. Software engineering completely not user friendly.
- As a physician, if a medication has been entered erroneously by a staff member and I discover it, I cannot amend it within the medication section - a horrible feature.
- Navigation is terribly cumbersome...I mean terribly ..had to have steroid injections in my elbow due to the development of "mouse elbow" from overuse due to excessive clicking to navigate - still painful physically and mentally.
- Only one active screen can be accessed at a time ..spend your precious time opening and closing the same windows constantly ..this is 2021..software available for nothing has better navigability.
- Forces documentation to be their way or the highway in term of entry format; cannot reasonably transcribe a comprehensive plan narrative without making it look like an afterthought under the title of "other" - forces compartmentalization even when not desired.
- ABSOLUTELY THE WORST CUSTOMER SUPPORT.... EVER...ANYWHERE
- They conduct "upgrades" without warning that sometimes cripple your operation and in the latest, remove functionality and introduce restrictions that don't allow you use a large number of punctuation characters ...even in a free text narrative. Absurd.
- Could go on but you get the picture.
September 17, 2020
eClinicalWorks
eClinicalWorks is used in the hospital clinics as the EMR. It is used for patient documentation and for overall population health.
- They do have good software.
- Providers like the ease of use.
- The documentation can be adapted to the practice.
- Customer service is not good.
- The product is expensive.
- Telemedicine software needs improvement.
March 29, 2018
eCW honest review
- Front-Desk - Easy at a glance daily payment postings to front desk staff can see their production quickly. Able to take payments easily. Add new patients quickly. See and organize the provider schedule easily. Automated phone call appointment reminders was valuable.
- Clinic - Access of old notes was easy and template structure was good
- Billing - Easily add notes to claims to track what billings was doing. All aspects of patient receivables were fairly simple and easy.
- Administration/Analytics - Not much good to say here.
- Clinic - Cumbersome and click happy. Much of the time it required the providers and medical assistants open multiple windows to get to where they needed to enter info. Workflow was slowed. CUMBERSOME!
- Billing - Reporting was a challenge. It was difficult to get out of the system what was needed. Formatting was unfavorable as well. Very difficult to set up new providers. Time and resource intensive.
- Administrative - Two of the biggest weaknesses of eCW were Reporting & Customer Service. Like billing, REPORTS on the administrative side were difficult at best. Some needed reports did not exist and couldn't be created. eCW would do that but charge $1,000 +/- to create. Not user-friendly. Exactly the opposite. Attempting to pull reports was time consuming and frustrating. Many KPIs were manually tracked - another time consuming add on to workflow. CUSTOMER SERVICE is something I don't think eCW really knows at all. It was always very difficult to get any service and if by chance we did, we couldn't understand the rep. By far both of these were the worst aspects of eCW. Which to us is two of the most important.
June 21, 2017
eClinicalWorks Review
- Ease of navigation through program. This is very important to time efficiency.
- Ability to stay in communication in real time with providers, billing, and other essential coworkers.
- Flexible custom setup to the needs of the organization on how we required it to work.
- Simplify the path of comment feature
- Create a flag alert for duplicate dates of service
- Code selection of duplication alert
April 14, 2017
You can't please everyone
- One of the strengths of ECW can also be a weakness depending on the user's perception. ECW has a lot of redundancies. There are multiple pathways to perform a task. It can be appealing to advanced computer users because of the versatility. I have found that it tends to confuse lesser experienced computer users.
- The creation of templates is very easy and any provider in our system can create one. It definitely makes documentation more efficient. By creating a set of templates for the clinic, we are able to standardize the orders/procedures along established guidelines.
- We have converted our scheduling to open access. ECW allows us to set the follow up time and the end of the visit and then an alert is created. Front office staff can run the report and schedule patients closer to the actual time. It has improved our no show/cancellation rates.
- The interface with SureScripts has some small hiccups due to the way names are entered at the pharmacy vs in our system. About 50% of my refill requests that I receive electronically require me to confirm the patient or drug because of mismatches.
- The lab interface with Quest seems to work well and results are received quickly. There is some difficulty with the compendium staying current. Each lab company has to participate in setting up an interface and results are varied. Labcorp frequently sends duplicate results; one through the interface and a faxed set. The hospital cannot interface at all. The variability makes it difficult to have the historical lab show up in one view to evaluate for trends.
- Data analytics are not as strong as other programs. We decided to use third party software to better achieve our objectives.
April 12, 2017
eClinical"Works" for everyone!
- eClinicalWorks has a high degree of customization. We use it in multiple different practices and everyone has different workflows in place to make the system work for them.
- User interface is very clear. Generally if you are lost within the system, it only take a few seconds to find out where you need to go because there are always at least two ways there sitting in front of you.
- Interfaces are also very good. Results flow seamlessly into eClinicalWorks which is most necessary for proper patient care.
- Speed. It is common for eClinicalWorks to get slowed down heavily by the network issues at our facilities. This may be due to the networks themselves, but eClinicalWorks is usually the first application to suffer.
September 26, 2016
An Admin and Tech view of eClinicalWorks Review
We are a multi-specialty facility with over 130 providers in 27 locations and we use eClinicalWorks (eCW) as our EHR system. We are also looking forward to start using the new telemedicine module of eClinicalWorks. Most of our primary care providers are super users when it comes to using templates. Over 90% of our providers use Dragon Medical for their dictation and they are happy for its integration with eCW.
- Our providers really love the functionality of the right chart panel as they are building their progress note
- Flexibility of building templates
- Integration of Dragon Medical with eCW
- the Chronic Care Module is the most frustrating module we have seen in eCW. Providers can't bring the note from CCM to the progress note without locking one or the other
- Not being able to open multiple windows. The lack of this functionality is the major complaining point
- Each small task is being a paid service.. we would rather see in our customer support agreement upfront. These various fees really upsetting administration.
June 15, 2016
eCW for large Pediatric practice
- Customizable templates
- Practice management software
- Web portal interface
- Pediatric focused resources e.g. health forms
- Less clicks
- Interfacing with other EHRs
May 31, 2016
eClinicalWorks - the Good & the Bad
- Improves provider communication as all records for a patient are accessible
- Eliminates errors in handwriting interpretation
- Customizable template: IT has started tweaking the template specifically for my needs
- Major problem is the lack of ability to work on more than one menu simultaneously. For example, if I want to make a note of a problem with a blood chemistry value that impacts my treatment plan, and I haven't written it on paper, I can't access it if I have the intervention menu open. I have to close it, open another and repeat. This takes time writing notes.
- It would be nice to have the Nutrition Care Process automatically incorporated into the Nutrition sections, without having to spend time free writing in the problems, and asking IT to put it into the template.
- There are sections that repeat as in Nutrition, which is what I use. I find that some of the menus are a bit non-intuitive.
May 24, 2016
Very user friendly!
- Easy access to patient information
- Very quick in finding tests
- Provides updated information quickly
- More modern interface
- More user friendly
- Very user friendly.
- Easy and straightforward to set up.
- Makes changes along with the changing regulatory requirements. Meets the standards necessary to successfully meet meaningful use, PQRS and reporting of other quality measures.
- eClinicalWorks had performance issues for larger size groups. I am not sure their technical setup was the best to ensure top speed to move around the application. Also their tools to evaluate this problem did not work.
- Recommended to have more metadata items for their EBO reporting module and to grant direct access to their database for analytics teams to generate needed custom reports.
- Having more overall functionality that is geared toward larger practices.
- Sending refills electronically to the pharmacy, cutting time in half instead of calling the pharmacy for refills on medications.
- Telephone encounters - sending telephone encounters to providers/nurses is much more reliable then having the patient transferred to a employees voicemail. Nurses and providers can see who the telephone encounter is from and look over their chart before calling the patient back, all in one place.
- Web Encounters - Patients can send web encounters, almost like telephone encounters to nurses regarding medication refills or questions and or cancelling or making an appointment.
- The look of the software needs and update.
- When patients are web enabled they are sent an email of their appointment time to tell them in the email to arrive 15 minutes early rather then giving them the exact time of their appointment. This throws our schedule off.
- The ability to enable to text a patient's phone regarding to remind them of their appointment date and time.
April 16, 2015
How ECW stacks up
- Charting
- Integration with medical devices
- Terminal services works OK
- Terminal services environment
- Web browser compatibility
- Wireless disconnects
February 23, 2015
eClinicalWorks User Review
- User Friendly because their user interface allows for seamless transition from all aspects of the electronic medical record
- Reporting is comprehensive so any report can be generated
- Built-In functionality for reminders, campaigns, patient portal, and etc.
- Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
- Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
- Training videos would be helpful on their support website.